Optimate – Terms of Service

1. Overview of the Service

Optimate provides:

• AI content generation tools
• Social media analytics for connected accounts
• Content planning and optimisation tools
• Engagement, reach, follower and performance metrics
• Social media OAuth integrations
• Free and paid subscription plans
• The ability to store content, posts, plans, and preferences

Optimate does not post content on your behalf, access private messages, or perform actions on your social media accounts unless a future feature explicitly states otherwise and you provide clear authorisation.

2. Social Media Integrations

Optimate enables you to connect third-party social media accounts for analytics, insights, and optimisation features.

By connecting a third-party account, you authorise Optimate to retrieve the data necessary to provide the Service using official OAuth authorisation flows. Access is limited to the permissions you explicitly grant.

2.1 TikTok

Connecting a TikTok account authorises Optimate to access:

• Basic profile information
• Video lists and analytics
• Account insights
• Engagement metrics

Optimate uses TikTok’s official OAuth process. We do not post content to TikTok and do not access private messages.

2.2 Meta (Instagram & Facebook)

Connecting Instagram or Facebook authorises Optimate to access:

• Profile or Page information
• Page or professional account analytics
• Insights (reach, impressions, engagement, followers)
• Post and media performance data

Optimate uses Facebook Login, Instagram Basic Display, and Instagram Graph API. We do not post, comment, or send messages on your behalf unless explicitly authorised in a future feature.

2.3 LinkedIn

Connecting LinkedIn allows Optimate to access:

• Basic account information
• Company page metrics (if applicable)
• Post analytics
• Engagement statistics

Optimate uses LinkedIn OAuth 2.0. We do not write or publish posts unless explicitly authorised.

2.4 X (Twitter)

Connecting an X (Twitter) account allows Optimate to access:

• Public profile information
• Tweet analytics
• Engagement metrics
• Account performance data

Optimate does not post tweets, reply, or send direct messages unless explicitly requested and authorised.

2.5 Permissions & Revocation

All social connections use read-only, user-authorised tokens stored securely using Supabase. You may revoke access at any time via:

• The relevant social platform’s app or security settings; and/or
• Optimate’s Account Settings → Connected Accounts

Revoking access may limit certain Optimate features.

3. Account Registration

To use Optimate, you must:

• Be at least 18 years old
• Create an account using Supabase authentication (email/password or OAuth)
• Provide accurate and up-to-date information

You are responsible for maintaining the security of your login credentials. Optimate is not liable for unauthorised access resulting from your actions or negligence.

4. Subscription & Billing

Optimate offers free and paid subscription plans.

4.1 Billing Provider

All payments are handled securely by Stripe. Optimate does not store or process card details.

4.2 Renewals

Paid subscriptions renew automatically unless cancelled before the renewal date.

4.3 Cancellations

You may cancel your subscription at any time. You will retain access until the end of the current billing period. No refunds are provided for partial billing cycles unless required by law.

5. Acceptable Use

You agree not to:

• Use Optimate for unlawful, harmful, deceptive, or fraudulent activities
• Violate the terms or API policies of any connected social platform
• Attempt to reverse engineer, scrape, or extract Optimate systems or data
• Use unauthorised automated scripts or bots
• Harass other users or abuse the Service
• Upload malicious code or harmful content

Violation of these rules may result in suspension or termination of your account.

6. Data Usage & Privacy

By using Optimate, you consent to the processing of account and profile information, social media analytics data, OAuth access tokens, saved content and posts, and interaction and usage logs for analytics and product improvement.

Users may request deletion of their account and associated data in accordance with our Privacy Policy.

7. AI-Generated Content

Optimate uses AI models to generate content ideas, captions, hooks, hashtags, creative suggestions, analytics insights, forecasts and recommendations.

You are responsible for reviewing AI-generated output before using or publishing it. Optimate is not responsible for inaccurate, incomplete, or inappropriate AI output, or legal/regulatory/reputational issues arising from its use.

8. User Content

You retain ownership of the content you create or upload to Optimate.

You grant Optimate a limited, non-exclusive licence to:

• Store your content
• Analyse it to provide recommendations
• Display it within your dashboard
• Process and enhance it to power insights and features

We do not claim ownership of your content and do not publish it externally without explicit permission.

9. Termination

We may suspend or terminate your account if:

• You violate these Terms
• You misuse connected social media APIs
• Your payment fails repeatedly
• You engage in abusive, fraudulent, or harmful behaviour

You may delete your account at any time.

10. Limitation of Liability

To the maximum extent permitted by law:

• Optimate is provided “as is” and “as available”
• We do not guarantee uninterrupted or error-free service
• We are not liable for loss of data, profits, revenue, or business
• We are not responsible for changes to third-party social platform APIs
• We do not guarantee social growth, earnings, or performance results

11. Platform API Compliance

Optimate is designed to comply with platform developer terms and applicable data protection laws. Any violation of platform terms by a user may result in restricted access or account termination.

12. Changes to the Service or Terms

We may update features, pricing, or these Terms from time to time. Significant changes will be communicated via the Service or by email where appropriate. Continued use of Optimate after changes take effect constitutes acceptance of the updated Terms.

13. Contact Information

Optimate Technologies
Email: info@optimatesocial.com
Website: https://www.optimatesocial.com